How are returns handled?
WE OFFER RETURNS ON DAMAGED GOODS; NO SIZE EXCHANGES. Any returns or problems that occur because of an error on our part will be handled at our expense. We include a return address straight to the printers, to ensure a quick return.
We do not do size exchanges, but please email vivantgardestudios@gmail.com, or fill out the contact form at the bottom of the page. We want the best customer service, and will always figure out a solution!
How long are the current delays?
We are currently seeing a delay on all APPAREL deliveries during Covid, between 15-20 days. Please contact us about any problems, and we will constantly inform you about your order. Thank you for understanding.
How long do I have to submit a claim for a return/exchange?
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.
How long does it take for my order to be processed?
Standard fulfillment time is 2-8 business days.
How should I wash my printed garments?
Wash inside out. Machine wash cold. Tumble dry low/hang dry.
Are the packaging materials recyclable?
The poly bags used in our packaging are recyclable, biodegradable, 100% virgin polyethylene film, FDA and USDA compliant.
Where can I find the tracking information for my orders?
All tracking numbers can be found in the shipping notification emails we send out.
How do I point out a discrepancy with a neighborhood street name and/or avenue?
Please submit any discrepancies on the contact sheet, or directly email us at vivantgardestudios@gmail.com.